Refund & Return Policy

1. Our Return Commitment

At IgnisGuard Fire & Safety, we stand behind the quality of every product we sell. If you receive a damaged, defective, or incorrect product, we will make it right — quickly and without hassle.

We understand that fire safety equipment is critical, and we take every concern seriously. Please read this policy carefully and don't hesitate to reach out to us if you have any questions.

2. Eligibility for Returns

You may return a product if it meets the following conditions:

• The product was received in a damaged or defective condition
• The product delivered is different from what you ordered (wrong item/size/type)
• The product has a manufacturing defect identified within 7 days of delivery
• The product has not been used, opened, or tampered with
• The product is in its original packaging with all accessories, manuals, and tags intact

3. Non-Returnable Items

The following products are not eligible for return or refund:

• Products that have been used, activated, or discharged (e.g., extinguishers that have been fired)
• Products damaged due to misuse, negligence, or improper storage by the buyer
• Products returned after 7 days from the delivery date without prior written approval
• Customized or bulk-order products (unless defective)
• Products where the seal or safety pin has been removed
• Damage caused during return shipping due to improper packaging by the customer

4. Return Process — Step by Step

To initiate a return, follow these simple steps:

• Step 1: Contact us within 7 days of receiving the product via WhatsApp (+91 99999 99999) or email (info@ignisguard.in)
• Step 2: Provide your order details, photos of the product (showing the defect or damage), and a brief description of the issue
• Step 3: Our team will review your request within 1–2 business days and confirm eligibility
• Step 4: We will arrange pickup or provide return shipping instructions
• Step 5: Once the returned product is received and inspected, we will process your replacement or refund within 5–7 business days

5. Replacement Policy

We strongly prefer to offer product replacement over cash refunds for safety equipment. In cases of defective or wrong items, we will ship a replacement product at no additional cost to you.

Replacement requests for products due to size/specification error (where customer ordered incorrectly) may incur a return shipping fee.

6. Refund Policy

Refunds are issued in the following cases:

• The product is out of stock and cannot be replaced
• The defect is confirmed but the customer does not wish for a replacement
• The order was cancelled before dispatch

Refunds are processed via the original payment method (bank transfer, UPI, etc.) within 5–7 business days after the return is approved. Shipping charges are non-refundable unless the return is due to our error.

7. Order Cancellation

Orders may be cancelled before dispatch without any penalty. Once the product has been shipped, cancellations are not accepted — the return process must be followed instead.

To cancel an order, contact us immediately via WhatsApp or phone with your order details.

8. Warranty on Products

Most products sold by IgnisGuard carry a manufacturer's warranty. The warranty terms vary by product and manufacturer. Please ask us for specific warranty details when placing your order. Warranty claims are handled directly with us — we coordinate with the manufacturer on your behalf.

9. Damaged in Transit

If your product arrives damaged due to transit:

• Take photos/video of the package and product before unpacking fully
• Report to us within 48 hours of delivery
• We will arrange a free replacement or full refund

10. Contact for Returns & Refunds

For any return, replacement, or refund requests, please contact us:

• WhatsApp: +91 99999 99999 (Fastest Response)
• Phone: +91 99999 99999
• Email: info@ignisguard.in
• Address: 123, Fire Safety Market, Sector 15, Faridabad, Haryana - 121007

Our team will respond within 1 business day and guide you through the entire process.