Home›Privacy Policy

Privacy Policy

How we collect, use, and protect your personal information.

Last Updated: April 2025

1. Introduction

Welcome to IgnisGuard Fire & Safety ("IgnisGuard", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or contact us for our fire safety products and services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We collect information you voluntarily provide to us when you:

  • Fill out our contact form (name, phone number, email, message)
  • Contact us via WhatsApp, phone, or email
  • Place a product enquiry or order
  • Subscribe to any communication from us

We may also automatically collect certain information when you visit our website, including your IP address, browser type, pages viewed, and time spent on pages, through standard web server logs and analytics tools.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries, quotes, and orders
  • Communicate with you about products, pricing, and services
  • Process and fulfil product orders
  • Send relevant follow-up communications (with your consent)
  • Improve our website and customer experience
  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Cookies & Tracking

Our website may use basic cookies (small text files stored on your browser) to enhance your browsing experience. These may include:

  • Essential cookies: Required for basic website functionality
  • Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

5. Third-Party Services

We may use the following third-party services that may collect or process data:

  • WhatsApp (Meta): For customer communication via WhatsApp chat
  • Google Analytics: For website traffic analysis (anonymized data)
  • Google Maps: For displaying our location on the contact page

These services have their own privacy policies, and we encourage you to review them.

6. Data Storage & Security

Your information is stored securely and accessed only by authorized personnel. We implement reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.

However, no data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications at any time
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at info@ignisguard.in or call +91 99999 99999.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately for deletion.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates the most recent revision. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: